1. Submit your enquiry by e-mail with all relevant details
Please describe your request in as much detail as possible, including the scope, timeline, and expected volume of services required. Our team will respond with an accurate and transparent cost estimate at the earliest opportunity.
2. Request review and routing
Your enquiry is reviewed by our specialists and assigned to the appropriate department to ensure the most suitable cooperation terms for the services you have requested.
3. An expert reviews your case and may request additional documents or clarifications
We keep you informed at every step of the process. You may request a status update at any time, and our team will proactively notify you of any progress or developments regarding your order.
4. Your request is actively being processed
Your assigned specialist prepares all required documentation and submits it to the relevant authorities through our secure electronic data exchange system.
To ensure accuracy and clarity, our team primarily communicates with clients via e-mail. This channel allows you to share supporting documents, raise any questions, and receive thorough, well-documented responses — minimising the chance of any misunderstanding.
5. Payment terms
Before commencing work, we provide a full breakdown of service costs and
timelines, followed by a formal invoice for payment.
Service delivery begins upon receipt of a 50% advance payment.
The remaining balance is due once the client receives an electronic confirmation
document verifying that the services have been fully rendered.
We invoice from our corporate account by bank transfer. We do not accept cash.
6. Service completion and delivery
Completed deliverables are provided electronically via e-mail or handed over in person, according to the terms agreed upon in the contract.
If we see a risk to the deadline, we tell you before it becomes a problem, not after.
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